Abrazos Family Support Services 2001 Consumer Survey Report

Results of Annual Consumer Survey
Conducted May-June 2001

SERVICES:

OTHER INFORMATION:

Once a year we ask families and providers with whom we work to tell us how we are doing and how we might improve. This report provides a summary of the results of this year’s survey.

Families:

CHARACTERISTICS OF FAMILIES COMPLETING THIS SURVEY

Number of Surveys

Distributed = 95
Completed = 56
Response Rate = 59%

Number of Months Services Received

5 or less = 13%
6 to 12 = 21%
13 to 24 = 45%
25 or more = 21%

Services Families Currently Receive

Infant-Early Childhood = 57%
Respite = 30%
Both = 13%

FAMILIES’ RATINGS OF TOP BENEFITS FROM SERVICES
Children have Improved: Communication skills Gross motor (movement) & Fine motor (hand) skills Social skills & Opportunities to be with other children Awareness and Attention skills Cognitive (thinking) skills	Families have Improved: Ability to help their children learn Knowledge about their children’s developmental abilities Comfort in working with service providers Knowledge of resources & how to access them Ability to advocate for their children

FAMILIES’ RATING OF OUR SERVICES
	Excellent	Good	Fair	Poor
Overall Rating	70%	27%	1%	2%
Information provided is useful & understandable	76%	20%	4%	0%
	Always	Usually	Sometimes	Never
Family Expectations are Met	70%	23%	7%	0%
Family lifestyle, culture & language are respected	95%	5%	0%	0%
	Yes	No
Service locations are good for families	98%	2%

PRIMARY LOCATIONS WHERE FAMILIES RECEIVED SERVICES
	Home/Community	Home/Day Care	Other
Infant-Early Childhood Program	87%	10%	3%
	Home/Community	Respite Provider	Both
Respite Care	24%	58%	18%

Providers:

CHARACTERISTICS OF PROVIDERS COMPLETING THIS SURVEY
Number of Surveys Distributed = 62 Completed = 24 Response Rate = 39%	Services Families Currently Receive Infant-Early Childhood = 92% Respite = 0% Families FIRST = 13%

TOP REASONS PROVIDERS REFER TO OUR AGENCY
Developmental Screening Complete Interdisciplinary Developmental Evaluation Individualized Therapy Consultation & Intervention Services Parent-to-Parent Support Services Individualized Developmental & Health Intervention in the Family’s Home

PROVIDERS’ RATING OF OUR SERVICES
	Excellent	Good	Fair	Poor
Overall Rating	80%	20%	0%	0%
Ability to Work Collaboratively w/ Other Providers	58%	42%	0%	0%

Summary:

SUMMARY OF AGENCY STRENGTHS
Families Reported:	Staff are caring, concerned, knowledgeable and work in homes.
Providers Reported:	Staff provide quality developmental services in homes, provide support to families, and work cooperatively with other agencies.
SUMMARY OF WAYS AGENCY CAN IMPROVE
Families Reported:	Hire more staff, especially therapists and respite providers.
Providers Reported:	Increase communication and information shared with other providers.